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The credit report had our current address, for instance, but the Property Valuation page reported it as 'No Data Present'. Some of these sub-reports were less useful than we expected. If you need more, a basic report shows how your score compares to the rest of the UK, provides details of your current credit agreements (total owing, credit card utilization, months since last payment issue), whether you're on the electoral roll, the number of recent searches for details on your credit report, and a summary of any court judgements against you.Ī Credit Report Elements allows you to drill down to the details in some key areas: electoral roll, credit agreements, court information, financial associates, gone away records, CIFAS, searches, notices of correction and property valuations. These start with the score and a text summary of what it means.

Once you've clicked to create your order, the results appear almost immediately. It's not a big deal and you'll get used to it quickly enough, but it's hard to see why anyone at Equifax might think this is a good idea. This only takes a couple of clicks and doesn't cost you anything, but we found it was treated as an order for the product, and resulted in us being emailed an invoice for £0.

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Instead of simply displaying your credit score, as other services do, Equifax displays a button to Order and then Update the score. Well, okay, we know the reason – it makes Equifax more money – but when customers are already paying £14.95 a month, we don't see why they should be subjected to ads as well. The console also included an ad for a comparison site, for some reason. Logging in to Equifax displays an attractive web console where, once you've set everything up, you'll eventually see summaries of your credit score, credit report, and various alerts that could indicate identity theft. If you try the service yourself, make sure you log in with any previous Equifax account rather than trying to create a new one. That said, the website didn't help by not warning us of the issue and apparently accepting our order, then ignoring it entirely. That makes sense, as someone creating a second account for the same person could be a sign of fraud, and of course the issue was partly our fault for not using our original account in the first place. Equifax had recognized our personal details from a very old account we had forgotten existed and not allowed a new account to be created. After three login failures the site asked us to verify some personal details before it would allow us to log in, but these didn't work, either.Įventually the problem became clear.

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But when we entered the username and password we had just created, it repeatedly told us these weren't correct.

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That's a welcome move, as having a different username for every website makes it far more difficult for hackers to crack your account.Īfter handing over our cash, the site asked us to log in. Getting started with Equifax requires handing over all the usual personal information: name, gender, birth date, payment details and your addresses for the last six years.īy default the site assigns your email address as your username, but, conveniently, you can change that to whatever you like.

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We tell you how to check if your identity has been stolen.

But if you feel differently, you're not going to be alone, and there are plenty of solid alternatives you can try instead (try Noddle and Experian CreditExpert first). We have no way to evaluate the company’s internal security procedures, so we're not going to take the data breach into account here.

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